Section B – Operational 5
Operators Handbook | November 2019 | © The Bingo Association
may consist entirely of stake or entirely of
b) The way that division is made must be
transparent to the player and in particular
there must be a notice displayed showing
participation fees in a way that makes it
readily accessible to players. Any stakes must
be returned to players, either in the particular
game or in a subsequent one.
c) Each game must be played to a single set of
numbers, or symbols; drawing a second set
starts a new game.
d) Any game formats must clearly be presented
as offering the player the opportunity to
participate in a game of bingo. This includes
numbers (or symbols) being marked off and
the game having the appearance of a game
of bingo (rather than a gaming machine).
e) Any ‘added prize money’ stated to be
available in a game, once offered (and
unless the offer is specifically limited in
time), must remain available until won in
that or subsequent games i.e.: by way of
rollover; the operator cannot rescind on the
advertised prize. Prizes clearly advertised as
being offered only for a limited period can be
claimed back if they are not won. All prizes
offered in each game must be transparent to
f) Games may operate with a single player,
provided there is a meaningful opportunity for
other players to participate in the same game.
g) The game must comply with the requirements
of the Gambling Act 2005 and must be
capable of audit, where appropriate, to
demonstrate legal compliance. Such audit
data will demonstrate for example how
players’ payments are split between stakes
and participation fees and that all stakes are
returned to the players, either in that game or
1.2 Bingo Tickets
The requirements for bingo tickets are as follows:
a) Every ticket used in a game of bingo must consist
of a unique set of letters, numbers or symbols.
This applies whether the tickets in play are
physical (paper), virtual (electronic), a mix of the
any other representations of bingo tickets and
applies whether the game takes place in one or
at multiple venues.
b) Each ticket in play (whether paper, electronic or
other) must have a unique reference number or
code associated with it, which can be used for
ticket verification purposes.
1.3 The Bingo and Casino Equipment Technical
Requirements July 2008
This is issued by the Gambling Commission and sets
out specific requirements relevant to the playing of Main
Stage Ticket Bingo (ticket and electronic virtual tickets).
This document was effective from 31st August 2008 and
still applies. A link to the most recent version is attached
at the end of this section.
1.4 Prize Information Board
The prize information board together with any associated
boards (if needed) must display the information listed
below at all times during the game session (scrolling
displays are permitted); and the vast majority of players
must have a clear and unobstructed view of the board(s)
during play, unless they can clearly view the same
information, in real time, by other means.
Information to be displayed for main stage games:
a) opening and closing number of tickets. Paper
and virtual (electronic) tickets must be displayed
separately. There must be provision to display
both sets of numbers from any split series
b) total number of tickets in the game (whether
paper, virtual or otherwise)
c) total number of tickets not in the game, e.g.
spoiled or unsold
d) total prize fund (this may be subdivided into its
constituent parts if required)
e) details of allocation of prizes, e.g. one line, two
lines, full house, value, etc.
f) information to allow players to identify the ticket
in play, e.g. book colour, page. If equipment
produced before 31 August 2008 does not have
the capability to display this information, the
player must be given the information by other
means (e.g. orally).
g) all previously called numbers within the game
h) last number called
1.5 Checking a Claim
1.5.1 During claim checking, a representation of the
ticket being checked, including its relevant
serial or permutation numbers must be shown,
together with its status (valid, not valid or already
1.5.2 Details of winning claims must be displayed so
that the information is available to all players
1.5.3 Where a manual check of a ticket or an EBT
is required due to equipment failure, it will be
necessary to check the ticket in full view of an
independent customer in order to verify the claim.
Where numbers are not legible (and customers
are required to provide this within the club rules)
the claim may be refused.
1 Main Stage Ticket Bingo Game