12 Section B – Operational
4.5 EBT Failure
4.5.1 In the event of an EBT failure, either the player
will be entitled to a full refund of the cost in
respect of the game being played at the time
of the failure and all remaining unplayed tickets
loaded on to the failed EBT, plus any unused
MCB credit and credited winning; or
4.5.2 If practicable in the circumstances, the game may
be stopped and the ticket details transferred from
the failed EBT to a replacement EBT and the
game may then be re-commenced.
4.5.3 If an EBT unit failure were to occur close to the
point where that player would have won, or if a
subsequent check were to show that the player
would have won the game but for the failure,
the operator may choose to award an ex-gratia
payment to the player.
Records of unsold electronic main stage bingo tickets
must be retained on the same basis as paper tickets for
inspection by officials of the Gambling Commission and
HM Revenue and Customs at a later date, if required.
Such records should be retained for a minimum of 28 days.
4.7 Customer Use of EBTs
4.7.1 Players must be prohibited from using portable
EBT systems outside the licensed gaming area.
4.7.2 Players must have a degree of participation in
the bingo game and the equipment (touch the
screen, press a button etc.) in order to register
the called number, any previously called numbers
on the EBT and/or claiming to have won. Fully
automated marking or claiming must not be
4.7.3 The EBT cannot alert the player to a close or
actual winning combination unless the player has
previously accepted the numbers involved in the
4.8 Wireless EBTs
The installation must adhere to the following technical
4.8.1 There must be no dead spots, i.e. areas within the
club where customers are allowed to play bingo
on EBTs, that the EBT cannot receive the radio
signal, (If ‘dead spots’ exist within the licensed
area, there must be notices and procedures in
place to prevent play in these areas).
4.8.2 There must be adequate wireless coverage so
that the failure of a single transmitter does not
significantly reduce the players’ ability to play.
4.8.3 If there is a network failure, all devices must
alert the caller and player to the failure as soon
as possible. It is permissible for the device to
continue with any game if the network connection
is restored, provided that the player is not
disadvantaged in any way. A manual alternative
method of play is permissible where there is no
disadvantage to the player and there is adequate
time to do so. Catch up facilities may be used
© The Bingo Association | November 2019 | Operators Handbook
where the game that was in play when the
network failure occurred has not been completed.
The caller must immediately announce to the
EBT players that they must manually enter
numbers until the signal is restored. The EBTs
must alert the player to the loss of signal and
allow play to continue in manual mode.
4.9 The Bingo and Casino Equipment Technical
Requirements (July 2008)
4.9.1 Service interruption and resumption
Operators must take all reasonable steps to
ensure that their policies for dealing with service
interruptions are fair and do not systematically
4.9.2 Determination of winners
a) Any determinant used in the game of bingo
and distributed by any form of network must
be transmitted simultaneously to all player
devices designed to receive such information
within that game. The receiving devices must
be able to present the appropriate information
such that no player is disadvantaged by the
introduction of any delay.
b) This requirement does not apply to different
venues involved in ‘non simultaneous linked
bingo games’, providing that all players within
a single venue receive their determinants
4.9.3 Cashless play
a) Where a gaming device has the facility to
accept a stake or participation fee from, and
make payment of a prize to, the same medium
of cashless payment, for example a smartcard
(‘the medium’), then the requirements of this
section must be complied with.
b) For the avoidance of doubt, neither ticket
in and out (TITO) systems nor tokens are
required to comply with this section. For the
purposes of this section a ’token’ is an object
with a fixed monetary value (whether or not
exchangeable for cash) that may be used for
the purpose of paying a stake or participation
fee or crediting a gaming device.
c) The following will also apply:
i. A secure player account database must
be held within the system.
ii. The system must allow the player to
retrieve their funds at any reasonable time
when the venue is open.
iii. A facility must be available on the
premises which will show the player
their current monetary balance held on
the medium without the requirement to
transfer funds or a game having to be
played. Such a facility must not offer any
inducements to the player to commit
money for play or further play.
4 The Use of Electronic Bingo Terminals (EBTs)